What to bring to your tax or water appointment | Department of Revenue

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The Philadelphia Department of Revenue is back to provide expanded services to residents after a brief hiatus due to the pandemic. We are open to the public Monday through Friday, 8:00 a.m. to 5:00 p.m.

While we are happy to accommodate walk-in clients, we strongly encourage those who can to continue to take advantage of our online services.

As they have been throughout the pandemic, most tax services can be accessed online or by phone. Anything pay your water billsapply for water or tax assistance, or declare and pay taxesyou can do it online without having to wait in line.

If you need to visit the Municipal Services Building (MSB) to receive in-person service, we recommend that you make an appointment before showing up. To ensure a successful trip to MSB, please note the following:

  • You must present a valid photo ID. A driver’s license, passport or business ID showing your face, full legal name and address should suffice.
  • Third-party property managers, shippers, or attorneys must provide a notarized letter, signed contract, or power of attorney stating that they are authorized to conduct business on behalf of a tax or water client.

These documents help us serve you quickly and ensure the smooth running of your appointment. Whether you need to access account information or pay bills, having these documents handy can help save you time and help us protect your personal (and account) information.

Please note that we may not be able to serve you without proof of identity or the documents listed above. Likewise, customers requesting access to multiple tax or water accounts must provide the correct address for each property before receiving service.

If you need help or have questions about your business taxes, please call 215-686-6600 or 215-686-6442 for property tax. For water bill assistance or payment inquiries, please call 215-685-6300. You can also email revenue@phila.gov.

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