Clinic Patient Complains About $10 Deposit Fee For Follow-up Appointment Or No Reservations Allowed –


A member of the public took to social media to complain about the deposit fee for booking a follow-up appointment at a clinic.

According to a visitor to the Singapore National Skin Centre, patients could not book their next visit at the counter if a deposit of S$10 was not paid.

“This is the first time I have encountered this in a government medical care facility,” wrote the affected individual who shared his experience on the Complaint Singapore Facebook group on Wednesday (November 2).

He noted that the S$10, multiplied by the usual number of patients, “is a lot” of money raised, which the clinic would reimburse when the patient’s skin condition was treated.

“From what I understand, eczema can never be cured and it’s a lifelong treatment,” the patient said of his condition.

He added that those who don’t pay the deposit should make an “open reservation” by calling the clinic and booking a non-priority appointment date, which could be very late in the future.

Other members of the group also found the deposit system “ridiculous”.

“Today we are claiming how high-tech we are in our system because this deposit requirement is definitely out of place. If this is meant to generate additional cash, at least not in public clinics said a Facebook user who confirmed a similar filing at a dental services polyclinic.

Meanwhile, there were also netizens who supported deposit collection, which lends more seriousness to a booking.

“I fully support this decision. You have no idea how many people book for fun. It’s the same as a bakery asking for payment before baking the cake of your choice or a jewelry store asking for 50% payment or a small deposit before making the wedding bands,” wrote Nicole Tan Yu Xin. , Facebook user.

Another Facebook user, Brenden Gurusamy, noted that there were many cases of patients making appointments and not showing up on the scheduled date. “It deprives others of getting an appointment slot. My view is to collect the deposit but deduct it from the cost on the day of the appointment. /TISG

Customer: “UOB bank card change has to queue for hours…fixed deposit has expired, online renewal is not allowed, why can’t you make it easier?”

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